DELIVERY AND SHIPPING POLICY
If the delivery apartment complex or housing area is gated and requires an access code, please provide it to customer service when your delivery appointment is made. Missed appointments due to access issues are the responsibility of the customer and may result in a delivery cancellation fee ($45).
Paradise Furniture reserves the right to deny or cancel deliveries to areas with limited, delayed, or difficult access including, but not limited to: zones requiring permits or special equipment to enter, campsites, construction zones, churches, country clubs, private estates, farms, military or government buildings or areas, storage facilities, universities etc.
Delivery and Shipping:
California residents can choose between 3 shipping methods at checkout:
- Store Pick-Up
- Standard Home Delivery (No Setup)
- Full-Service Delivery & Setup
Delivery quotes can be found by entering your delivery zip code at checkout.
Store Pick Up (Will Call)
All will calls could be achieved by arranging a pickup time with customer service. Your items would be ready to pick up at the address below and our warehouse personnel would help you to load your items. However, we do not supply any packing material such as ropes, tapes or blankets. Paradise would not be responsible for any accidental damage to your furniture after leaving our loading dock.
Pick up address:
Loading dock is located at the back of our main showroom by the West entrance of the Antelope Valley Mall, located at 1233 W Rancho Vista Blvd. Suite 840, Palmdale, CA 93551
Standard Home Deliveries:
Paradise Furniture offers the most competitive prices in Home Delivery (No Setup, at ground level) within our local Palmdale, Lancaster region. Areas known to qualify for FREE Home Delivery include Palmdale, Lancaster,…(More Cities)…. You can check if you qualify for free shipping by entering your zip code in the product page or check out page or use our special coupons. Non-local CA customers will receive Home Delivery; fees are dependent on location and merchandise ordered. We are currently unable to provide out-of-state delivery services except by the State of Nevada. Please check back.
Our delivery team will bring your order to the ground level entrance of your home or apartment building. Setup and removal of debris are not included. We are unable to provide haul-away services for old furniture, we apologize for any inconvenience.
Full-Service Delivery & Setup:
Paradise Furniture offers Full-Service Delivery & Setup within our local region. This service includes assembly of merchandise, placement in the home, and removal of trash at ground level. Haul-away of old furniture is not included. To see if you qualify for this service, and how much it will cost, enter your zip code in the shipping calculator section on the checkout page. If you need any assistance, please call 661-265-0000.
- For local shipping: Local customers may qualify for Free Home Delivery! Full-Service Delivery & Setup at ground level may also be available for the following cities: Sacramento, Elk Grove, Rancho Cordova, Citrus Heights, Antelope, West Sacramento, Fair Oaks, Folsom, Davis, Galt and more. FREE Home Delivery is offered on a discretionary basis and may be changed or revoked at any time. Not all cities that qualify for Full-Service Delivery & Setup will also qualify for FREE Home Delivery services. Enter your zip code at Checkout to see the available delivery options for your area. *Some exceptions apply, Paradise Furniture reserves the right to offer Free Delivery on a discretionary basis.
- For other locations: Shipping costs are based on your delivery zip code and will appear at checkout.
Paradise Furniture will provide all customers with an estimated delivery date within 48 hours of the order being placed. Paradise Furniture cannot guarantee the arrival date or time of your furniture. Estimations are made based on manufacturer stock at the time of the order and the manufacturer’s standard delivery times to our location in Antelope Valley. We will do our very best to communicate the status of your order every step of the way and notify you by email if any changes to your delivery date are made. Once the shipment leaves our warehouse you will be given a tracking number, when applicable.
Delivery & Shipping Address:
Paradise Furniture is now able to accept sales with different billing and shipping addresses! All submitted orders are processed through our in-house fraud detection service for verification before payment is accepted and merchandise is ordered. Customers will receive email notifications from ParadiseFurniture.com staff once the sales are approved for processing. This process may take up to 48 hours. Sales that cannot be verified may have been entered incorrectly or contain false information, these customers will be notified, and their sales will be canceled out. Please note, that for all online sales, the receiving party must be 18 years or older, and provide our delivery drivers with a valid photo ID, and must be listed on the original sale order, or we will not release the merchandise. Additional documents may be requested for address verifications prior to a delivery being set. Failure to comply will result in the cancellation of the sale, cancellation of delivery, and storage, delivery, and/or restocking fees, at the discretion of Paradise Furniture. If you have any questions or concerns about these policies, please contact our customer service at 661-265-0000.
Shipping Damage:
Please report any shipping damage at the time of delivery, prior to signing the delivery receipt. Failure to do so will release the delivery company from any damage claims. It is very important to carefully inspect your product before signing the delivery receipt. If the damage does not look like it is repairable, refuse delivery and call us immediately. For customers receiving drop-off service, please inspect the packaging prior to signing the delivery receipt.
Separate Shipments:
Shipping fees reflect the price of shipping multiple items (if applicable) in a single shipment. In the event that one or more items are backordered and there will be a delay, the customer will be given the option to request separate shipments. In this situation, the customer is responsible for any additional fees that multiple shipments may incur. Alternately, the shipment can be held until all pieces are in stock and ready for a single shipment and single fee.
Attempted Deliveries and Storage Charges:
If the customer schedules a delivery but is not there to receive the merchandise, our company will bill the customer for repeated delivery attempts. Often our shipping company will place the merchandise in a storage facility while they contact the customer to reschedule delivery. In the event that the shipping company charges Paradise Furniture for a storage or redelivery fee on behalf of absentee customers, Paradise Furniture will pass those charges on to the customer. Customers will be notified by email about the additional fee, and the credit card on file with Paradise Furniture will be charged. Please make every effort to be available to receive your merchandise at the scheduled time.
Scheduling Deliveries:
When an order is ready, the customer will be contacted by Paradise Furniture and informed that the order is ready to ship. Customers can then expect a call to schedule a convenient date and time for delivery. Please ensure you respond to communications within 24 hours, or storage fees may be applied by the shipping company. In the event that the shipping company charges storage fees, we will pass those charges on to the customer. Customers will be notified by email of the additional fee, and the credit card on your account will be charged.
For questions, please call us at 661-265-0000